Refund Policy

Last updated: August 2026

At KeyMot, we want every customer to have a great experience with their purchase. Since our store provides digital products, including Excel templates, spreadsheets, dashboards, and downloadable resources, our refund policy is different from physical products.

Please review this policy carefully before completing your purchase.

Digital Product Policy

All products sold on KeyMot are digital goods delivered electronically through instant download access or email delivery.

Because digital products can be accessed, downloaded, and used immediately after purchase, they cannot be physically returned. Once a product has been delivered or accessed, it is generally not eligible for a refund.

By completing a purchase on our website, you confirm that you understand and agree to this policy.

Order Cancellation

Customers may request to cancel an order before the digital product has been delivered or accessed.

If your download link has not been issued and the product has not been accessed, a cancellation request may be reviewed and a refund may be processed.

Once the digital product has been delivered, downloaded, or accessed, the order cannot be canceled.

To request a cancellation, please contact:

Email: contact@keymot.shop

Non-Delivery

In rare cases, customers may experience issues receiving their digital product due to email or technical problems.

Possible reasons include:

The email was sent to a spam or junk folder
The email provider blocked automated messages
The email address entered during checkout was incorrect
A technical issue prevented delivery

If you do not receive your product, please:

Check your spam or junk folder
Verify your email address
Contact our support team for assistance

Claims regarding non-delivery must be submitted within 7 days of the purchase date.

Our support team will gladly assist by resending the download link or providing another delivery method when possible.

Technical Issues

All templates are reviewed and tested before being made available for purchase. However, occasional technical issues may occur.

If you experience a problem with a purchased template, our support team will work to resolve the issue within 48 hours.

If the issue cannot be fixed, we may provide one of the following solutions:

A replacement file or updated version
An alternative product of equal value
A refund if the issue cannot be resolved

Product Not as Described

If a product does not match the description shown on our website, customers must contact us within 30 days of purchase.

Your request should include:

A description of the issue
Clear details showing how the product differs from the advertised description

Refund requests based only on personal preference, incorrect expectations, or lack of compatibility with a customer’s needs may not qualify.

Each case will be reviewed individually by our support team.

Refund Processing

If a refund is approved, it will be issued using the original payment method used during checkout.

Refunds are processed after approval. Depending on your payment provider or financial institution, it may take several business days for the refund to appear in your account.

For any questions or assistance, please contact: